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FAQ
Get the answers to your most pressing questions.
How do I access my account?
Go to the Dashboard page and log in with the email and password you created at signup.
I forgot my password — what do I do?
Send us a message using the form above and we’ll reset it for you manually. Automated password reset is coming soon.
How do I cancel my subscription?
Log in to your Dashboard and access the billing portal to cancel. Your subscription remains active until the end of the current billing period.
How do I change my plan?
Log in to your Dashboard and access the billing portal to upgrade or downgrade. Changes take effect at the next billing cycle.
The shortcode on my page isn't working — what do I do?
Make sure the YourMarket HQ plugin is installed and active in your WordPress admin. If it is and the shortcode still isn’t rendering, contact us using the form above.
What are your support hours?
We respond to messages within 24 hours. The AI support chat is available 24/7.